Política de reembolso

IMPORTANT:  Returns and Refunds are refunded via store credit in the form of an ƎXQUIZITE E-Gift Card. 

Refunds /Exchanges
Due to the majority of ƎXQUIZITE items sold being handmade, refunds and exchanges are not accepted nor offered.

Returns 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There is a limit of 20 days after the item's delivery date to return or exchange an item, after those 20 days the item will not be accepted.

Please be sure to send your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 20 days of the delivery date. 

  • Items must be unused, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.

  • Items must be free of stains, makeup, perfume/cologne, deodorant, or wear.

  • Bodysuits, swimwear, undergarments, beauty products, cosmetics, headwear, Gift cards, and accessories are non-returnable and non-refundable.

  • All returns must include a return request form or a packing slip. You may download and print the form here. If any of these are not filled out correctly, your return may experience issues in processing and/or be denied.

  • When sending back items from multiple orders, please fill out a return form or packing slip for each applicable order.

  • We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

  • Returns are processed within 5-8 business days after your item(s) are delivered to us.

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at the time of delivery.

  • Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.

  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Shipping 

We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $75, you should seriously consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.